Cancellation and refunds

Cancelling a subscription

You can cancel a monthly subscription at any time, from the Account section of the app or by writing to support@lofvy.com.

Cancellation takes effect at the end of the current period. Until then you keep your plan and remaining credits; after that you are not charged again.

Refunds

As a rule, a period that has already started is not refunded.

If you were charged twice, or could not use the service because of a problem on our side, we refund the amount concerned.

Failed generations

If an image or video fails to generate, the credits spent are returned to your account automatically; you do not need to do anything.

Right of withdrawal for consumers

If you bought as a consumer (with an individual account), you can withdraw from the contract within 14 days of the purchase without giving a reason.

If you start using credits within those 14 days, you ask for the service to start straight away. If you then withdraw, the value of the credits you used is deducted and the rest is refunded.

To withdraw, write to support@lofvy.com before the 14 days are over with your name, email address and purchase date, stating that you withdraw from the contract. You may use the model form below.

Model withdrawal form — To: Miranberitan SRL, Excelsiorlaan 71, B-1930 Zaventem, support@lofvy.com. I hereby give notice that I withdraw from my contract for the following service: … Ordered on: … Name: … Email address: … Date: …

Purchases made for a company (with a VAT number) have no statutory right of withdrawal; the cancellation and refund rules above apply.

How refunds are paid

Refunds are made to the payment method you used, within 14 days at the latest.

Contact

Questions: support@lofvy.com.